What options are available for delivery?
Royal Mail First Class (UK Only)
We offer free delivery on all UK orders. These are sent via Royal Mail 1st Class with a delivery time of 3-5 working days.
Royal Mail Special Delivery (UK Only)
This service is guaranteed by 1pm the next working day providing your order is placed before 12pm. The price of this service is £6.50. Please be aware someone must be present at the delivery address to sign for the delivery.
Collect from our Chichester Store
You can collect your order from our Chichester store - just select this delivery option when checking out your order. We will send you an email to let you know when your order is ready for collection. Please note - you must bring photographic identification and proof of address when you collect your order.
We use 'Royal Mail International Signed For' to ship international orders. The price for this service is £10.00 for countries within the European Union and £15.00 for countries worldwide.
How do I buy jewellery from this Website?
What is the Returns Policy for items purchased from your Online Shop?
If you are unhappy with a purchase you have made from our website please return it to us in its original condition with any branded packaging within 14 days. We can then either exchange the item for you OR issue a refund for the amount paid for the item. We are unable to refund any shipping costs that were part of the original order, or your shipping costs in returning the item to us. We recommend using Royal Mail Recorded Delivery, for your own peace of mind, when returning an item to us. Please include the following information:
Your Order Number
Your Telephone Number
Your Email Address
Your reason for returning the item(s)
TIMOTHY ROE LTD
12 -13 SOUTH STREET
OUR CHICHESTER SHOP
What is the Returns Policy for items purchased from your Chichester shop?
RETURNS POLICY FOR OUR CHICHESTER STORE
Where is your shop?
You can find our 'bricks and mortar' store in Chichester:
Timothy Roe Fine Jewellery,
12 - 13 South Street,
You can find a map here.
What time does Timothy Roe Fine Jewellery open?
Do Timothy Roe Fine Jewellery open on Sundays?
How do I find out my ring size?
...Or more importantly - his/her ring size! The best way to work out a finger size is to visit our shop in Chichester, where one of our sales advisers can help you work out the best size for you depending on the type of ring you are looking for. Alternatively we can send you a plastic ring sizer in post. When you are checking the size, take care to make sure the plastic ring sizer moves over the knuckle without having to loosen it beforehand.
Finding out a ring size without the person you are purchasing a ring for knowing is always tricky. If they wear a ring already you can try to ‘borrow’ it without them noticing and try it on your own hand, making a note of which finger and how far down it sits. You can also draw around the inside on a piece of paper leaving a circle that we can measure and translate to a ring size.
What is my birthstone?
January - Garnet
November - Topaz
Help! What Anniversary am I about to shortly have with my beautiful wife/caring husband?
Does my jewellery get sent away to another workshop?
How long does it take to have my jewellery repaired?
The typical length of time it takes to have a piece of jewellery made is 10 to 14 days. This can vary depending on the nature of the repair. We will always do our best to accommodate urgent repairs - click here for more information or call us on 01243 538 313 to discuss your repair requirements.
How long does it take to have a piece of jewellery made?
Do Timothy Roe Fine Jewellery buy scrap gold?
We do buy your scrap gold at very competitive prices. In order for us to purchase your gold, we must check the items physically, looking for hallmarks and using a troy testing kit if necessary. We will make payment by cheque only and require you to provide photographic ID in the form of a Passport or Driving License. You must be over 18 and be the owner of the gold you are selling. This service is only offered in store, and not through our website.
What is the best way to clean my jewellery?
Can diamonds get chipped?
What is rhodium plating?
Rhodium (Rh) is a platinum group metal, and is commonly used to plate white gold jewellery. It gives white gold a brighter, silvery white colour. It is also used occasionally on silver jewellery. It is an inert metal and does not tarnish, but can wear off over time.
If you would like advice on whether you need to have your rings rhodium plated again please call 01243 538 313.
Do Timothy Roe Fine Jewellery Repair Jewellery?
Can Timothy Roe Fine Jewellery restring my pearls?
Can Timothy Roe Fine Jewellery value my jewellery?
Your jewellery can be valued on the premises by a registered valuer, Peter Jackson. Click here to find out more.