FAQs - General
What are your opening hours?
Our opening hours are Tuesday to Saturday, 9:30am to 4:00pm.
We are closed on Sunday and Monday.
Where are you located?
We are located in the cathedral city of Chichester in West Sussex. A short walk from the market cross in the town centre. Our address is 12-13 South Street, Chichester, West Sussex, PO191EH.
Do you sell or work on watches?
No we do not sell or work on watches. We create jewellery in our onsite workshops.
What do you sell?
We create, manufacture and sell jewellery - rings, earrings, necklaces, pendants, cufflinks, signet rings, bangles, bracelets, anklets, lockets, charms, pearls, - and much more. Get in touch with our sales team for more info.
How can I pay? (for items in your physical store)
We accept payments via bank transfer / BACS, All major Debit and Credit Cards (American Express, Mastercard and Visa). We also offer Interest Free Credit on eligible purchases.
Do you buy second hand / pre loved jewellery?
We do not buy second hand jewellery.
Do you buy scrap gold?
Yes we do. Visit our Chichester show rooms with your scrap gold and we will offer you a price on the day. Payments made via BACS or Cheque. Identification required.
How can I pay? (for items in your online store)
We accept all major Debit & Credit Cards (American Express, Mastercard and Visa) in our online store, through our payment processor Stripe. You can also pay using Apple Pay.
Do you offer interest free credit?
On eligible purchases from our physical store that are £500 or above, we offer 0% APR respresntative interest free credit through Novuna Consumer Finance. There are 6 and 12 month options available. Get in touch for more information.
How long have you been trading?
We have been making and repairing jewellery in our Chichester store since 1995.
Are you a family run business?
Yes! Tim and his son Dan are in at the shop everyday with their fantastic knowledgeable sales team and expert goldsmithing and setting team.
Which brands do you keep in stock?
We have pleasure in stocking collections from Alex Monroe, Ania Haie and Kit Heath. Get in touch with our sales team for more info.
Do you sell insurance services?
No, but we do recommend T H March for all your personal jewellery insurance needs. Your jewellery is fully insured if we are remodelling or servicing it.
FAQs - Bespoke
How long will it take to create my bespoke piece of jewellery?
A bespoke piece of jewellery typically takes 6-8 weeks from the time which you proceed with a given design. This gives plenty of time for each piece to be carefully worked on by our team of designers, goldsmiths and stone setters. In certain circumstances and depending on the design, this can be a little faster.
How much does making a bespoke piece of jewellery cost?
Bespoke jewellery typically starts from £500.00. If you know what you would like made please do get in touch and we would be happy to provide a quote.
Are your precious metals recycled?
Any bespoke items are manufactured with a fully recycled precious metal supply chain. There are some exceptions when it comes to chains / earring backs / bolt rings and certain fittings that are not currently obtainable in recycled alloys, but the large majority of our in-house created jewellery is from fully recycled sources. Please get in touch for more detailed information.
What type of diamonds are you able to supply?
We can supply diamonds in all the shapes, sizes and colours!
Natural Diamonds
Coloured Diamonds
Salt and Pepper Diamonds
Lab Grown Diamonds
GIA Certificated Diamonds
GIA Origin Certificated Diamonds
IGI Certificated Diamonds
HRD Certificated Diamonds
Do you service or repair jewellery?
We do not repair jewellery that has been made or sold elsewhere.
We do provide service and maintenance to jewellery that we have made or sold.
How long does servicing / maintenance take?
Most servicing work is usually completed on site in our workshops within 4 weeks. Highly technical /extensive work can take up to 6 weeks.
Is my item insured while you are working on it?
Your precious jewellery is fully insured while we work on the repair for you.