FAQs - Bespoke Jewellery | Timothy Roe Fine Jewellery

BUYING ONLINE

What options are available for delivery?

Royal Mail First Class (UK Only)

We offer free delivery on all UK orders. These are sent via Royal Mail 1st Class with a delivery time of 3-5 working days.

Royal Mail Special Delivery (UK Only)

This service is guaranteed by 1pm the next working day providing your order is placed before 12pm. The price of this service is £6.50. Please be aware someone must be present at the delivery address to sign for the delivery.

Collect from our Chichester Store

You can collect your order from our Chichester store - just select this delivery option when checking out your order. We will send you an email to let you know when your order is ready for collection. Please note - you must bring photographic identification and proof of address when you collect your order.

International Shipping

We use 'Royal Mail International Signed For' to ship international orders. The price for this service is £10.00 for countries within the European Union and £15.00 for countries worldwide.

How do I buy jewellery from this Website?

Buying jewellery from our website could not be easier. Click on the Online Shop, browse through the different brands and categories to find what you are shopping for and add items to your shopping basket. Once you have added everything you need, click checkout. We will then ask you for a few details that are needed to complete the order, enter your credit or debit card details into our secure card payment gateway and you are ready to go! We aim to despatch the same day with all orders placed before 2pm (excluding weekends).

What is the Returns Policy for items purchased from your Online Shop?

  If you are unhappy with a purchase you have made from our website please return it to us in its original condition with any branded packaging within 14 days. We can then either exchange the item for you OR issue a refund for the amount paid for the item. We are unable to refund any shipping costs that were part of the original order, or your shipping costs in returning the item to us.   We recommend using Royal Mail Recorded Delivery, for your own peace of mind, when returning an item to us.   Please include the following information:

Your Name 
Your Order Number
Your Telephone Number
Your Email Address
Your reason for returning the item(s)

Send to:  

RETURNS DEPT.
TIMOTHY ROE LTD
12 -13 SOUTH STREET
CHICHESTER

WEST SUSSEX

PO191EH
UK

OUR CHICHESTER SHOP

What is the Returns Policy for items purchased from your Chichester shop?

RETURNS POLICY FOR OUR CHICHESTER STORE

Jewellery can be returned within 28 days, with proof of purchase, providing the returned item is unworn.

Credit notes will only be issued at the discretion of Timothy Roe Fine Jewellery Ltd are valid for up to 12 months.

We are unable to offer refunds.

Please note that we will not exchange sized, altered or commissioned items.

This does not affect your statutory rights.

For our online returns policy please click here

Where is your shop?

You can find our 'bricks and mortar' store in Chichester:

Timothy Roe Fine Jewellery,
12 - 13 South Street,
Chichester,
West Sussex,
PO191EH,
United Kingdom

You can find a map here.

What time does Timothy Roe Fine Jewellery open?

The opening hours of our shop in Chichester are:

Monday to Saturday.

9:30am to 4:45pm.

You are welcome to browse and purchase from our online shop 24/7 though!

Do Timothy Roe Fine Jewellery open on Sundays?

We do not open on Sundays - we are a family business and many of our team have young children to look after - we feel it is really important they all get to spend lots of time together!

GENERAL

How do I find out my ring size?

  ...Or more importantly - his/her ring size! The best way to work out a finger size is to visit our shop in Chichester, where one of our sales advisers can help you work out the best size for you depending on the type of ring you are looking for.   Alternatively we can send you a plastic ring sizer in post. When you are checking the size, take care to make sure the plastic ring sizer moves over the knuckle without having to loosen it beforehand.   

Finding out a ring size without the person you are purchasing a ring for knowing is always tricky. If they wear a ring already you can try to ‘borrow’ it without them noticing and try it on your own hand, making a note of which finger and how far down it sits. You can also draw around the inside on a piece of paper leaving a circle that we can measure and translate to a ring size.

If you already know your finger size, here is a helpful chart to show you what it is in different countries.

Feel free to call us on 01243 538 313 if you would like further advice on taking a ring size.

What is my birthstone?

Birthstones are a great way to add a personal touch to jewellery you are planning to purchase or have made up in our workshops. Find out the birthstone you are looking for below:

January - Garnet

February - Amethyst

March - Aquamarine

April - Diamond

May - Emerald

June - Pearl

July - Ruby

August - Peridot

September - Sapphire

October - Opal

November - Topaz

December - Tanzanite

Help! What Anniversary am I about to shortly have with my beautiful wife/caring husband?

Looking to purchase an anniversary gift for a loved one?

Year Traditional UK Anniversary

1 Paper

2 Cotton

3 Leather

4 Fruit & Flowers

5 Wood

6 Sugar

7 Woollen

8 Salt

9 Copper

10 Tin

12 Silk & Fine Linen

15 Crystal

20 China

25 Silver

30 Pearl

35 Coral

40 Ruby

45 Sapphire

50 Gold

60 Diamond

65 Blue Sapphire

70 Platinum

80 Oak

85 Wine

90 Stone

Does my jewellery get sent away to another workshop?

We carry out 99% of all repair and commission work on the premises in Chichester.

The only things we have to send away for are hallmarking (a compulsory legal requirement), silversmithing, hand engraving and seal engraving. The few items that do get sent away are cared for by trusted suppliers and craftsmen that we have worked with for over 15 years.

How long does it take to have my jewellery repaired?

The typical length of time it takes to have a piece of jewellery made is 10 to 14 days. This can vary depending on the nature of the repair. We will always do our best to accommodate urgent repairs - click here for more information or call us on 01243 538 313 to discuss your repair requirements.

How long does it take to have a piece of jewellery made?

The typical length of time it takes to have a piece of jewellery made is 4 to 6 weeks. This can vary greatly depending on the number of design iterations and when we get the ok from you to proceed with a chosen design. If you need something urgently we will always do our best to accommodate your requirements! Click here for more information, or call us on 01243 538 313 to discuss your thoughts and ideas.

Do Timothy Roe Fine Jewellery buy scrap gold?

We do buy your scrap gold at very competitive prices. In order for us to purchase your gold, we must check the items physically, looking for hallmarks and using a troy testing kit if necessary. We will make payment by cheque only and require you to provide photographic ID in the form of a Passport or Driving License. You must be over 18 and be the owner of the gold you are selling. This service is only offered in store, and not through our website.

JEWELLERY CARE

What is the best way to clean my jewellery?

As every piece of jewellery is different, we always recommend visiting our shop in Chichester where our experienced team can advise on the best way to clean your jewellery. We use a combination of an ultrasonic cleaner and a steam cleaner, but certain articles and gemstones should never be cleaned this way and require more delicate care.

If you really wish to clean jewellery at home, a very diluted solution of washing up liquid and some warm (not hot!) water, combined with gentle brushing using an old tooth-brush will brighten stones that have started to look a little dull.

If you are any doubt if it is safe to attempt cleaning jewellery yourself please call us on 01243 538 313.

Can diamonds get chipped?

The answer is yes! Diamonds can and do get chipped. Diamond is the hardest material, but not the strongest. For instance - if a diamond set in a ring has a high impact collision with a hand rail or door handle there is a high probability that it will get chipped! We have also seen diamonds become damaged from clapping when wearing rings on both hands. Taking care of your diamonds is a necessary part of ownership.

What is rhodium plating?

  Rhodium (Rh) is a platinum group metal, and is commonly used to plate white gold jewellery. It gives white gold a brighter, silvery white colour. It is also used occasionally on silver jewellery. It is an inert metal and does not tarnish, but can wear off over time.

While white gold is whiter than yellow gold, it still maintains a slight yellow ‘tinge‘ as it is made using yellow gold which is then alloyed with white metals such as silver and palladium. This is why we rhodium plate white gold.

All white gold jewellery from Timothy Roe Fine Jewellery is rhodium plated unless other wise requested.

If you would like advice on whether you need to have your rings rhodium plated again please call 01243 538 313.

Do Timothy Roe Fine Jewellery Repair Jewellery?

Yes - we most certainly do! In fact, with our skilled goldsmiths and well equipped workshop there is very little we cannot turn our hand to. Click here for a little more information or call us on 01243 538 313 to discuss your repair requirements.

Can Timothy Roe Fine Jewellery restring my pearls?

We can restring your pearls and beads. You can choose between knotted or unknotted stringing and we also have a selection of clasps and fittings to choose from if yours need replacing.

Can Timothy Roe Fine Jewellery value my jewellery?

Your jewellery can be valued on the premises by a registered valuer, Peter Jackson. Click here to find out more.